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    SUPPORT

    HOW CAN WE HELP YOU?

We have streamlined our support services to focus on getting your request to the right team as quickly as possible. Our Ticket-Based system is the most expeditious way to offer high-level support. Phone calls may be arranged per incident by request. Please note that some support requests may incur charges.  

 

 

Have an existing ticket? Open it here.

 

Working with existing tickets helps us keep issues on topic, avoid duplication and the time lag (ie. slow down the process) required to work with multiple threads on the same issue.

SUPPORT DEPARTMENTS

POS & ECommerce Integrated

For POS & ECommerce Integrated accounts. Some inquiries may require external vendors or system support services. 

Monitored : business hours.

Submit a ticket  

 

dbcEngine Portal

For dbcEngine Franchise, Member and Business Portal Manager systems.

Monitored : business hours

Submit a ticket  

 

Hosting Service

For Hosting Services including websites, email, databases including Managed Dedicated Hosting and Advanced VPS.

Monitored : 24/7

Submit a ticket  

 

Domain Name Registration and Management

For Domain Name Registration, Renewal and Services.

Monitored : business hours

Submit a ticket  

 

Account Inquiries

Questions or help with billing, adding or changing your information and contacts in your account.

Monitored : business hours

Submit a ticket  

Pay an invoice  

 

Production Inquiries

Ask questions here about your system, application, project – for new additions or changes.

Monitored : business hours

Submit a production inquiry  

 

Support Notices

Domain Notices  

.CH & .LI Registry

0 sec ago

THIS IS A SCHEDULED EVENT Jan 30, 2020, 05:00 - 05:30 UTC

Oct 10, 13:54 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart



.CH & .LI Registry

0 sec ago

THIS IS A SCHEDULED EVENT Jan 9, 2020, 06:00 - 06:30 UTC

Oct 10, 13:53 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart



.CH & .LI Registry

0 sec ago

THIS IS A SCHEDULED EVENT Dec 19, 06:00 - 06:30 UTC

Oct 10, 13:52 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart



.SE & .NU Registry

0 sec ago

THIS IS A SCHEDULED EVENT Dec 11, 20:00 UTC  -  Dec 12, 01:00 UTC

Oct 10, 13:39 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart



Verisign Registry

0 sec ago

THIS IS A SCHEDULED EVENT Dec 8, 01:00 - 05:00 UTC

Sep 3, 13:53 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart



Announcements

Canadian Thanksgiving Holiday Hours

6 days, 9 hours ago
Hello everyone,

This message is to let you know that our office will be closed Monday, Oct. 14th for Canadian Thanksgiving.


Postal mail will not be processed during this time.

As always, we maintain all monitoring 24/7 and support staff with some skeleton-staff scheduling.

If you need assistance, you can always call us at (866)-307-6404.

We will be back for regular hours on Tuesday, Oct. 15th.

Have a great Thanksgiving weekend!

-- your iTristan Media Group team

[iTMG] COMPLETE MAINTENANCE Period Wed Jul 31 19:30 - 01:00ET Completion

2 months, 2 weeks ago

This maintenance is complete


MEMO 
to Secure VPS, Custom/Legacy Services, and Dedicated Server clients


IMPORTANT MAINTENANCE NOTICE: reminder of part two of two final power compliance maintenance and upgrades tomorrow Wed night, Jul 31 between 19:30ET and 01:00ET. Downtime is generally shorter during these kinds of maintenance periods. 

This will affect service for Secure VPS services (except DO or VA data centre), Dedicated Server services, and Dedicated VM services (except for the new "devm" service). During this time your website, database, email, or application will be non responsive. We apologize for the inconvenience and short notice for tomorrow's maintenance. 





WHO WILL THIS AFFECT? Secure VPS services, Dedicated Servers, Dedicated VM (standard - pre 2019), Custom and Legacy Services; 

WILL NOT AFFECT Secure VPS DO services, or Dedicated VM (devm 2019+) services

TIMEFRAME: starting Wed Jul 31 from 19:30 until 01:00 ET | though power maintenance periods are frequently shorter

For updates: visit itristanmedia.com/support

 

We apologize for the inconvenience and short notice for tomorrow's maintenance. Power maintenance and compliance service happens, generally only every several years.

 

 


[iTMG] IMPORTANT MAINTENANCE Period Wed Jul 10 21:00 - 00:00ET

3 months ago
MEMO to Secure VPS, Custom/Legacy Services, and Dedicated Server clients

IMPORTANT MAINTENANCE NOTICE: Our main data centre will undergo power compliance maintenance and upgrades Wed night, Jul 10 and Jul 31 between 21:00ET and 00:00ET. Downtime is generally shorter during these kinds of maintenance periods.

This will affect service for Secure VPS services (except DO data centre), Dedicated Server services, and Dedicated VM services (except for the new "devm" service). During this time your website, database, email, or application will be non responsive. We apologize for the inconvenience and short notice for tomorrow's maintenance.





WHO WILL THIS AFFECT? Secure VPS services, Dedicated Servers, Dedicated VM (standard - pre 2019), Custom and Legacy Services;

WILL NOT AFFECT Secure VPS DO services, or Dedicated VM (devm 2019+) services

TIMEFRAME: starting Wed Jul 10 from 21:00 until 00:00 (midnight) ET | though power maintenance periods are frequently shorter

For updates: visit itristanmedia.com/support

 

We apologize for the inconvenience and short notice for tomorrow's maintenance. Power maintenance and compliance service happens, generally only every several years, we were not notified until recently by the building maintenance and efforts to push this back were not successful.